paper-based customer interactions

UK agriculture department relies heavily on paper-based customer interactions

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Only a mere 20% of business applications receive direct support, while a significant 30% necessitate “hypercare” at farming organizations. Despite years of digital government initiatives, approximately two-thirds of the UK’s farming agency’s interactions with its 21 million customers still rely on paper-based forms. According to a recent report published by the Public Accounts Committee, as […]

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