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E-LEARNING PRESENTATION

COURSE ACCREDITED BY

LINKS

FREQUENTLY ASKED QUESTIONS

GENERAL

SYSTEM REQUIREMENTS

What are the system requirements to take the course?
The minimum recommended requirements are:

Internet Explorer (IE) version 5.5+/FireFox 1+ (Windows 98+) or Netscape 7.2+/FireFox 1+ (MacOS X and Linux) will allow you to take full advantage of the range of features of the site.

It is recommended that you ensure you are using the most up-to-date versions of your web browser.

If you are using an earlier version of the following, download the most current version from the manufacturer's web site.

Get Internet Explorer (Recommended for Windows users)

Get Firefox (Recommended for MacOS X and Linux users)

Macromedia Flash Player, version 6 or higher (available for free)

Adobe Acrobat Reader (available for free)

Minimum 56.6 Kbps Internet connection (High Speed cable, DSL or other broadband access recommended)

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Is there any software required to take the e-Learning classes
There is no special software required to take the course. There are example documents and links that use the following standard software: MS Word, MS Excel, Adobe Acrobat Reader.

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SUBSCRIPTIONS

How much does the e-Learning course cost?
The course costs £60.00 for a duration of 2 months. Additional blocks of 2 month periods can be added to the course if required (up to a maximum of 6 months) for a cost of £60.00 per block.

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What currencies can I use to pay for my e-Learning courses?
You can pay for your course in GB£, US$ or EU€.

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How can I pay for my e-Learning classes using?
You can pay for your course by any of the following methods:

On-line with a credit or debit card using the secure payment server WorldPay.

By sending a cheque for £60.00 in GB£ ONLY, made payable to PDS International Limited. Post to PDS International Limited, Innovation Way, Barnsley, South Yorkshire, S75 1JL, UK.

By bank transfer in GB£ ONLY, for £60.00 to:
Account Name: PDS International Limited
Account Number: 01655329
Sort Code: 72-00-00
For International payments: GIRBG22

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I have purchased a single user access to one of your e-learning courses. When will my access expire?
Subscribers to the single-user version of the e-learning courses will have access initially for 2 months after purchasing the license. Additional blocks of 2 months can be added for cost of £60.00 per block, up to a maximum of 6 months.

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Having completed my single user access to one of your e-learning courses, I would like to arrange for several of my colleagues to take the e-learning courses as well. What is the best way to proceed?
When 5 or more people will be taking the same e-learning course you may apply for multiple user access. For more information on the pricing for multiple user access, please email e-learning@pdsinternational.com stating the course title and number of users you wish to register along with your contact details.

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My company is considering subscribing to the e-learning courses for multiple users. Is this possible?
Yes, all PDS International e-learning courses have multiple and single user pricing. For more information, or to discuss the options available with a corporate subscription, please contact e-learning@pdsinternational.com stating the course title and number of users you wish to register along with your contact details.

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Is there a money back guarantee on the e-Learning courses?
Yes. We offer the following refund policy:- Should the circumstances arise where you decide that you do not wish to complete the course or that it is not suitable for your needs, you must contact us within one of the following specified periods. If the course is not accessed within the first two weeks, Full refund. If the course is not accessed within the first month, Refund less 10% administration charge. If the course is accessed and three lessons or less are completed within the first month, Refund less 15% administration charge. Other requests for refunds will be addressed on a case by case basis. To obtain a refund contact us at:
carol.swift@pdsinternational.com

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COURSE INFORMATION

How long are learners allowed to complete the courses?
The course duration is initially set for 2 months (60 days). Addtional blocks of 2 months can be added for a cost of £60.00 per block to a maximum of 6 months.

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When does the two month study time begin?
The two month study time begins as soon as your payment has been processed. If you pay on line you will have immediate access to the course. If you use any of the alternative payment methods your tutor will email you to advise when your course has been activated.

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How long does it take to complete the course?
The length of time needed to complete the course depends on the individual learner. The estimated time to complete the e-learning courses is approximately 40 – 50 hours.

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Is there a tutor available to help me?
On registration you will be allocated a tutor who can be contacted via the “Messages” system. The learner can ask a question that will be sent to the course tutor by e-mail for response.

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Is the e-Learning Tutor available 24 hours a day?
No the tutors are available 9.00 – 17.00 GMT. However by previous arrangement a tutor can be available at a time to suit you.

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When I register to take an e-learning course, do I receive a manual in the mail?
No, there are no printed manuals available as part of the e-learning courses. All the pdf's are downloadable and can be printed out.

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Are there any tests in the courses?
Yes, each of the e-learning courses has tests at the end of each lesson and a final examination on completion of all the lessons.

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Is there a limit on the number of times a learner can take the examination, or the test for a specific lesson or series during the two month period?
The learner can attempt each test up to 10 times. If after 10 attempts the learner has not achieved a 100% score the learner must contact the course tutor who will assess the situation and re-set the test. Once the learner has achieved 100% in the test the test is no longer available. The learner may attempt the examination a maximum of two times. If after the first attempt the learner does not achieve 85% or higher they must contact the tutor who will reset it.

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What are the requirements for successfully completing an e-Learning course?
To successfully complete the course the learner must visit every page of the course, attain 100% in each of the lesson tests and a score of 85% or higher in the final examination.

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Do I receive anything when I complete the course?
When you pass the examination by receiving an 85% grade or higher, you will receive a certificate. This certificate will be signed by Peter Kiddell – Director of PDS International and President of the Digital and Screen Printing Association UK, and Mike Turner - Chief Executive Officer of Digital and Screen Printing Association UK.

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What happens if I don't get 85% the first time I take the examination?
If you do not receive a passing grade the first time you take the examination, you will have to contact your course tutor who will reset the examination for you. Questions in the examination are randomly generated from a question pool, so you may not get the same questions the next time you attempt the examination.

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I have passed the examination. Do I still have access to the course?
Yes, you will continue to have access to the e-learning course until your subscription period expires. Please note that you will not be able to access the examination again once you have passed.

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HOW TO DISABLE POP-UP BLOCKERS

For the PDS International e-learning courses, it is required that you disable any pop-up blockers currently installed on your computer. Listed below are some of the more popular pop-up blocking programs and the steps to disable them.

Windows XP Service Pack 2
With the release of the Windows XP SP 2, pop-up blocking is automatically enabled in the software. To disable the blocker:
Open Internet Explorer
Click on Tools
Click on Pop-up Blocker in the menu
Click on Turn Off Pop-up Blocker

Once you have followed the above steps, you should be able to use the e-learning courses.

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Firefox Web Browser
To disable popup blockers in the Windows version of Firefox:
Click on Tools
Click on Web Features
Remove the checkmark next to Block Popup Windows

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Toolbars
Various Web search engines, such as Google, Yahoo, etc., have a customized toolbar that can be downloaded from their site. In some cases, a Pop-Up blocker is available as part of the toolbar software.

The pop-up blocker may appear as a button on the toolbar that can be turned on and off by clicking on the button. If a button does not appear on the toolbar, you will need to disable it.

To disable the toolbars:
In your Web browser, click on View, Toolbars
Click on Web Features
Click on the name of the toolbar you wish to disable. This will remove the checkmark next to the name.

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Please email e-learning@pdsinternational.com if you have further questions about these products and services.